We understand that sometimes you may need to cancel an order. This Order Cancellation Policy outlines the terms and conditions for canceling orders placed with Mosa Market.
Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, please contact us as soon as possible at sales@mosamarkets.com. We will do our best to accommodate your request. If your order has not yet been processed, we will cancel it and issue a full refund.
Cancellation After Shipment
If your order has already been shipped, you will need to wait until you receive the package. Once you have received the package, you can initiate a return in accordance with our Return and Refund Policy.
Changes to This Policy
We may update our Order Cancellation Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we handle order cancellations.