Order Cancellation

At Masonic Makes, we understand that circumstances may arise where you need to cancel an order. We strive to make the cancellation process as simple and straightforward as possible for our customers.

Cancellation Window

You may cancel your order within 24 hours of placing it, provided that it has not yet been processed for shipping. Once your order has been processed, it cannot be canceled, and our standard return policy will apply.

How to Cancel an Order

To cancel an order, please contact our customer service team as soon as possible at +44 7984990063 or via email at sales@masonicmakers.com. Please include your order number and the reason for cancellation in your communication.

Refund for Canceled Orders

If your order is canceled within the specified cancellation window and has not been processed for shipping, you will receive a full refund to your original method of payment. Refunds for canceled orders are typically processed within a reasonable timeframe.

Cancellation of Custom Orders

Please note that custom orders, personalized items, or made-to-order products may not be eligible for cancellation once production has begun. We will inform you at the time of purchase if your item falls into this category.

Contact Us

If you have any questions or need further assistance regarding order cancellation, please don't hesitate to reach out to our customer service team. We are here to help and ensure that your shopping experience with Masonic Makes is a positive one.

Thank you for choosing Masonic Makes for your regalia needs. We appreciate your understanding and cooperation.