Welcome to the Masonic Makes FAQs page! Below are answers to some common questions about our products, services, and policies. If you have a question that isn't addressed here, please feel free to contact us for assistance.

1. How can I place an order?

  • To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and you're all set!

2. What payment methods do you accept?

  • We accept payment via credit/debit card (Visa, Mastercard, American Express, Discover) and PayPal for secure and convenient transactions.

3. Do you ship internationally?

  • Yes, we ship internationally to select countries. Please refer to our Shipping Policy for more information on international shipping options and rates.

4. How long will it take to receive my order?

  • Delivery times vary depending on your location and shipping method selected. Please refer to our Shipping Policy for estimated delivery times.

5. What is your return policy?

  • We offer a 30-day return policy for eligible items. Please refer to our Return & Refund Policy for detailed information on returns, refunds, and exchanges.

6. Are your products authentic?

  • Yes, all of our products are authentic and of the highest quality. We work closely with reputable suppliers to ensure that our customers receive genuine Masonic regalia items and accessories.

7. Can I track my order?

  • Yes, all orders shipped by Masonic Makes include tracking information. Once your order has been dispatched, you will receive an email confirmation with tracking details.

8. Do you offer customization or personalization services?

  • At this time, we do not offer customization or personalization services for our products. However, we are continuously expanding our offerings, so please check back for updates.

9. How can I contact customer support?

  • If you have any questions, concerns, or inquiries, our customer support team is here to help. You can reach us by phone at +44 7984990063 or by email at sales@masonicmakers.com.

10. Do you offer wholesale or bulk pricing?

  • Yes, we offer wholesale pricing for bulk orders. Please contact our sales team for more information and to discuss your specific needs.

11. Are you affiliated with any Masonic organizations?

  • Masonic Makes is an independent retailer of Masonic regalia items and accessories. We are not affiliated with any specific Masonic organizations or lodges.

12. Can I visit your store in person?

  • While we primarily operate online, we do not have a physical storefront for in-person visits. However, you can shop our full selection of products conveniently from our website 24/7.

If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to help!