At Mosa Market, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, this Return and Refund Policy outlines the terms and conditions for returning products and obtaining refunds.
Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
- Contact Us: To initiate a return, please contact us at sales@mosamarkets.com within 30 days of receiving your order. Provide your order number and a brief explanation of why you are returning the item.
- Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
- Ship the Item: Please ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs unless the item is defective or damaged.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
If you need to exchange an item for a different size or color, please contact us at sales@mosamarkets.com. We will provide you with instructions on how to exchange the item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at sales@mosamarkets.com. We will arrange for a replacement or refund at no additional cost to you.
Changes to This Policy
We may update our Return and Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we handle returns and refunds.