Return & Refund Policy

At Masonic Makes, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return and refund process.

30-Day Return Policy

We understand that circumstances may arise where you need to return an item. Therefore, we provide a 30-day window from the date of delivery for you to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Initiating a Return

To initiate a return, please contact our dedicated customer service team at with your order number and the reason for the return. Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.

Return Shipping

Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure that your return reaches us safely.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.


If you wish to exchange an item for a different size, color, or style, please follow the same return process outlined above. Once your return is received and processed, you can place a new order for the desired item on our website.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at +44 7984990063 or via email at Our friendly customer service team is here to assist you.

Thank you for choosing Masonic Makes. We appreciate your trust and look forward to serving you.