Order Cancellation

At Masonic Makers, we understand that circumstances may arise where you need to cancel an order. Our Order Cancellation Policy provides guidelines on how to cancel an order, the applicable timeframes, and any associated terms.

1. Order Cancellation Eligibility:

   • Order cancellations can only be processed before the order has been shipped. Once the order has been dispatched, it is no longer eligible for cancellation.

2. How to Cancel an Order:

   • To cancel an order, please follow these steps:
     • Contact our customer support at info@masonicmakers.com as soon as possible.
     • Provide your order number and a clear statement indicating your desire to cancel the order.
     • If the order has not been shipped, our customer support team will process the cancellation and confirm the cancellation status.

3. Shipped Orders:

   • If your order has already been shipped, it cannot be canceled. In such cases, you may refer to our Return & Refund Policy for instructions on initiating a return after receiving the item.

4. Refund for Canceled Orders:

   • If your order is eligible for cancellation and has not been shipped, a full refund will be issued to your original payment method.

5. Contact Us:

   • If you have any questions or concerns regarding order cancellations, please contact us promptly at info@masonicmakers.com.

6. Changes to Orders:

   • Once an order has been placed, changes to the order (e.g., product variations, quantities) cannot be made. To modify your order, please cancel it following the above guidelines and place a new order with the desired changes.

7. Policy Updates:

   • We reserve the right to update or modify this Order Cancellation Policy at any time. Any changes will be reflected on this page.

By placing an order with Masonic Makers, you acknowledge and agree to the terms outlined in this Order Cancellation Policy. We appreciate your understanding and cooperation in adhering to these guidelines.