Return & Refund Policy

At Masonic Makers, we are dedicated to ensuring your satisfaction with our products. If for any reason you are not entirely pleased with your purchase, our Return & Refund Policy provides guidelines on how to initiate returns, receive refunds, and the terms associated with the process.

  1. Return Eligibility:

To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging. Returns must be initiated within 30 days of the delivery date.

  1. Initiation of Return:

To initiate a return, please follow these steps:

  • Contact our customer support at info@masonicmakers.com to request a return authorization.
  • Clearly state the reason for the return and provide your order number for reference.
  • Once authorized, securely package the item and include the original packing slip.
  1. Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance. Masonic Makers is not liable for lost or damaged return shipments.

  1. Return Address:

Ship the returned item to our warehouse at the following address:

Masonic Makers Warehouse 444 Alaska Ave Torrance, California 90503 United States

  1. Inspection and Refund Process:

Upon receiving your returned item, our team will inspect it for compliance with our return policy. If the return is approved, we will process a refund to your original payment method within a reasonable timeframe.

  1. Refund Timeframe:

Refunds may take 5-7 business days to appear in your account, depending on your payment method and financial institution.

  1. Exchanges:

We currently offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

  1. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at info@masonicmakers.com with supporting photographs. We will provide instructions for a replacement or refund.

By making a purchase with Masonic Makers, you agree to abide by the terms of this Return & Refund Policy. We appreciate your trust and aim to make the return process as smooth as possible for our valued customers.