At Masonic Makers, we are dedicated to ensuring your satisfaction with our products. If for any reason you are not entirely pleased with your purchase, our Return & Refund Policy provides guidelines on how to initiate returns, receive refunds, and the terms associated with the process.
- Return Eligibility:
To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging. Returns must be initiated within 30 days of the delivery date.
- Initiation of Return:
To initiate a return, please follow these steps:
- Contact our customer support at info@masonicmakers.com to request a return authorization.
- Clearly state the reason for the return and provide your order number for reference.
- Once authorized, securely package the item and include the original packing slip.
- Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance. Masonic Makers is not liable for lost or damaged return shipments.
- Return Address:
Ship the returned item to our warehouse at the following address:
Masonic Makers Warehouse 444 Alaska Ave Torrance, California 90503 United States
- Inspection and Refund Process:
Upon receiving your returned item, our team will inspect it for compliance with our return policy. If the return is approved, we will process a refund to your original payment method within a reasonable timeframe.
- Refund Timeframe:
Refunds may take 5-7 business days to appear in your account, depending on your payment method and financial institution.
- Exchanges:
We currently offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at info@masonicmakers.com with supporting photographs. We will provide instructions for a replacement or refund.
By making a purchase with Masonic Makers, you agree to abide by the terms of this Return & Refund Policy. We appreciate your trust and aim to make the return process as smooth as possible for our valued customers.